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Hi  Friends,

I need a small help.

Please assume below scenario.

I have created an incident in ServiceNow and assigned that ticket to a particular Assignment Group.

Now I have created a BOT to display the Incident number, status of that incident and ticket assigned to which “Assignment Group” .

 

My BOT is able to display the :

Incident number 

State of the incident (Example: If ticket is NEW, then BOT displays 1, if ticket is “In progress”, then BOT displays 2 etc etc..)

BUT, BOT can not display the Assignment Group Name of that incident.

 

 I am getting different different error 

Example: 
'content' expecting 'String' received 'LinkedHashMap'

 

If I modify something and run, the I get some other error as:

Content can not be NULL.

 

Please help me how to get the assignment_group name of that incident assigned to.

 

Are you manipulating the UI, or using an API call to ServiceNow? If the former, are you using the Recorder function to try to capture the group name? How about a screenshot of the attributes? Without accurate detail it is difficult to assist.

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