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Cadet | Tier 2
August 16, 2022
Question

How to request Technical Support quotation? I tried to contact AutomationAnywhere by "contact us"; however NO REPLY.

  • August 16, 2022
  • 7 replies
  • 130 views
How to request Technical Support quotation? I tried to contact AutomationAnywhere by "contact us"; however NO REPLY.

    7 replies

    Automation Anywhere Team
    August 17, 2022

    Hello @Michael Yuen​  Please find the customer support offering below.

    https://www.automationanywhere.com/customer-support/p>

    Cadet | Tier 2
    August 17, 2022

    Thank you!

    Yes, I had been the "customer support" page, but

    1. no pricing information
    2. no "button" for me to subscribe

     

    Please share

     

    Michael

    Cadet | Tier 2
    August 22, 2022

    Hello Sajith

     

    If I want to subscribe ORANGE plan, how much is it and how to made the payment?

     

    THank you!

    Regards,

    Michael

    Automation Anywhere Team
    August 23, 2022

    You may click on 'Support' tab and create new ticket. Details along with steps mentioned here in this article https://apeople.automationanywhere.com/s/article/How-to-Open-a-Support-Case/p>

    You may also reach out to your Automation Anywhere Account Manager\CSM if you facing any challenges.

    Automation Anywhere Team
    August 23, 2022

    Hello @Michael Yuen​  Orange support is included as part of the License fee hence there is no additional fee to avail of support. Silver and Gold are paid premium services.

    Cadet | Tier 2
    August 23, 2022

    Other than post question in forum

    how to ask tech. question directly to AA?

    Cadet | Tier 2
    August 23, 2022

    Can I have the contact of "Automation Anywhere Account Manager\CSM" ?

    The person in charge of AA for our company already left and I only have the admin. info for the control room but not with AA Technical support.

    What should I do?