Question

How to request Technical Support quotation? I tried to contact AutomationAnywhere by "contact us"; however NO REPLY.

  • 16 August 2022
  • 7 replies
  • 4 views

How to request Technical Support quotation? I tried to contact AutomationAnywhere by "contact us"; however NO REPLY.

7 replies

Userlevel 4
Badge +8

Hello @Michael Yuen​  Please find the customer support offering below.

https://www.automationanywhere.com/customer-support/p>

Thank you!

Yes, I had been the "customer support" page, but

  1. no pricing information
  2. no "button" for me to subscribe

 

Please share

 

Michael

Hello Sajith

 

If I want to subscribe ORANGE plan, how much is it and how to made the payment?

 

THank you!

Regards,

Michael

Userlevel 4
Badge +8

You may click on 'Support' tab and create new ticket. Details along with steps mentioned here in this article https://apeople.automationanywhere.com/s/article/How-to-Open-a-Support-Case/p>

You may also reach out to your Automation Anywhere Account Manager\CSM if you facing any challenges.

Userlevel 4
Badge +8

Hello @Michael Yuen​  Orange support is included as part of the License fee hence there is no additional fee to avail of support. Silver and Gold are paid premium services.

Other than post question in forum

how to ask tech. question directly to AA?

Can I have the contact of "Automation Anywhere Account Manager\CSM" ?

The person in charge of AA for our company already left and I only have the admin. info for the control room but not with AA Technical support.

What should I do?

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