How to automate a shared mailbox in A360? Is it possible to save a email from shared mailbox in .msg format?

Hi @Siva Ranjani Senthilnathan​ ,

Yes, If you are using A360.23 version of CR, Checkout below steps.

Step : 1

Step : 2

Use Email: Save email Command to Download the Email as .msg File.

(Saves a single email. Use this action inside a loop)

Its sad to see that we cannot use variables in case of selecting the shared mailbox.

In practical cases, a developer may not have access to the production mailbox on their account hence not possible to code that with this option.

Also, Test and Prod mailboxes are different many times, even if we provide access to the developer, will have to maintain 2 versions of code for testing & live scenarios. Is there a workaround available for this. I am latest A360 version- v27 currently.

@RuchirAgarwal I would suggest to maintain one config dev vs prod… make if condition to check if its dev use dev connection else prod connection