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I am trying to build a bot that automates offboarding when a trigger email is received. The bot is supposed to take certain information from the trigger email in order to find the employee in the database and generate credentials for the employee. So far I have not found a consistent way to highlight and copy text from Outlook. Using the record action I can get something to work about 30% of the time. But wondering if there's a built-in function that is better for this, or a bot package I need to download.

Hi, You do have built in email package, which gets you data like email subject, email body..etc. Are you looking for anything else?

The email package built-in to the A360 Enterprise edition does not have these functionalities unfortunately

Hello @Carly Raskin​ 

 

I hope you are doing well.

 

You can save the email body response into a variable and later use a string extract command to remove unwanted contents from the email body.

 

For further help, you can raise a support case so the support engineer can help you to resolve the issue.

 

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