Hi @Nadia Ayala​ 

Sometimes this type of issue might come in that case try to run the Bot outside of the workspace (Main Page where all your Bots present)

Click the ellipsis icon and run the Bot

Hopefully this will resolve your issue.

Hello @Nadia Ayala​ 

I hope you are doing well.

As per the screenshot, it seems your device is disconnected so please check once the device is connected.

If you are still facing an issue then please create a support case

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.