HI, my bots hangs when opening an excel file, its just taking forever to open this file. We neve had this issue before this. Been running this bots since Feb 2021 and this morning not able to run this bots. Please help

It is a critical bots for our management reporting.

2 replies

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How to create a support case :

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The way forward would be to know if the issue/behavior is seen across multiple machines. Likely, that won't be the case. Using cmd as administrator to run a System File Checker Scan will help. Reboot the machine/VM once the scan completes.



  1. Open cmd as Administrator
  2. Run: sfc /scannow



Reviewing the Windows Event Viewer Application Logs for any crash events with respect to Excel will shed more light on the files and faulting modules which aren't working properly or crashing within the affected machine.