Question

Hi , In one of the case i have to process attachments of all the unread email . So i am using loop through unread emails from particular sender and download attachments Issue here is some of the mails are being ignored .

  • 25 January 2022
  • 2 replies
  • 113 views

No one has access to mail box so we can eliminate accidentally someone changing status from unread to read

what's the reason and how to fix

 


2 replies

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Hello @Darshan D​ 

 

Thanks for writing us at the AA forum.

 

The behavior should be fixed in the latest build of the platform. In case of the issue still persists,

 

For assistance through our Support Engineers, please reach us via Support case

 

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

 

You can also check our Live Chat support option, for quick assistance from our engineers

 

https://apeople.automationanywhere.com/s/article/Live-Chat-Support-FAQs/p>

 

You can also search for available documentation in

 

https://docs.automationanywhere.com//p>

 

For more details, you are welcome to leverage our open source portal where multiple use case is available

 

https://botstore.automationanywhere.com//p>

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You are facing this problem because your loop logic or your download logic is not consistent or compatible with the email format or the attachment format. To solve this, you can try to check the following things in logic

  1. Make sure that your loop rationale can handle different-various configurations and structures of email messages.
  2. Assure that your loop timeout session is enough to process all unread messages from the particular source who sent you emails with attachments.
  3. Loop error handling and your download error handling are not conflicting or interfering with one another.

But If you're seeking a quicker and more convenient approach to downloading multiple email attachments from your IMAP email client server. you can use a professional tool like Softaken IMAP Attachment Extractor to process attachments of all the unread emails from a particular sender. This tool can help you avoid any error or exception issues and also save you time and effort.

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