Help! activity with unknown status

Question

Hi!I´m trying to run a bot but AA puts a message that the device is already running one.  I uninstaled Automation in my computer and try again but its not working. I tried to delete the device but the same message appears: I also realized this:Is there any way to delete that bot in progress with Unknown status? Im so sorry for my english. I tried my best!Thank you!

Abhay Naik · Accepted Answer

Hi @CamilaLosada.You can use following resource material and try out the steps. It will solve the issue you are facing.https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments?_ga=2.120332232.1311586957.1699550990-1628696891.1679388521&_gl=1*9qh931*_ga*MTYyODY5Njg5MS4xNjc5Mzg4NTIx*_ga_DG1BTLENXK*MTY5OTY2NzYyMi4yNjIuMS4xNjk5NjY3NzM3LjYuMC4w&_fsi=A2bzQRlW

CamilaLosada · Answer

Hi @Abhay Naik!!Thank you!! I was able to fix it!!

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