Question

Hello, everyone. I'm currently facing a problem with the 'recorder' not working. This error is 'Error performing single capture' and for details, see 'Recorder has experienced an internal error. Please stop recording and try again.'

  • 25 May 2022
  • 1 reply
  • 25 views

It is not captured, and even the red border is not visible.

 

These symptoms occurred suddenly.

It has not been resolved since.

My environment is as below.

 

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OS - Windows 10

AA Bot Agent - 21.134.13020

Chrome - 102.0.5005.63(Official build) (64bit)

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Here's what I found in the logs: 

Exception getting control information from point

Unexpected error sending message to process stdin

Pausing Recorder gui on error

 

I also tried reinstalling the Bot Agent, but to no avail.

 

Can someone please help on this issue?


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