Hello, everyone. I'm currently facing a problem with the 'recorder' not working. This error is 'Error performing single capture' and for details, see 'Recorder has experienced an internal error. Please stop recording and try again.'

  • 25 May 2022
  • 1 reply

It is not captured, and even the red border is not visible.


These symptoms occurred suddenly.

It has not been resolved since.

My environment is as below.



OS - Windows 10

AA Bot Agent - 21.134.13020

Chrome - 102.0.5005.63(Official build) (64bit)



Here's what I found in the logs: 

Exception getting control information from point

Unexpected error sending message to process stdin

Pausing Recorder gui on error


I also tried reinstalling the Bot Agent, but to no avail.


Can someone please help on this issue?