Hello, everyone. I'm currently facing a problem with the 'recorder' not working. This error is 'Error performing single capture' and for details, see 'Recorder has experienced an internal error. Please stop recording and try again.'

Question

It is not captured, and even the red border is not visible.

These symptoms occurred suddenly.

It has not been resolved since.

My environment is as below.

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OS - Windows 10

AA Bot Agent - 21.134.13020

Chrome - 102.0.5005.63(Official build) (64bit)

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Here's what I found in the logs:

Exception getting control information from point

Unexpected error sending message to process stdin

Pausing Recorder gui on error

I also tried reinstalling the Bot Agent, but to no avail.

Can someone please help on this issue?

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Hi @youngmin Park ,

Please refer to the below article:

https://apeople.automationanywhere.com/s/article/Recorder-has-experienced-an-internal-error-Please-stop-recording-and-try-again

For any further assistance, please raise a Support case:

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

Thank you.

Reply

VeenaN104529 · Answer

Hi @youngmin Park​,Please refer to the below article:https://apeople.automationanywhere.com/s/article/Recorder-has-experienced-an-internal-error-Please-stop-recording-and-try-againFor any further assistance, please raise a Support case:https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloudThank you.

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