Hello @Ryan Cookson​ ,

This is Dhwanit Parekh from Automation Anywhere Technical Support team.

So, the behavior here is,

1) By default, below security settings is set to 3 failed attempts to "Disable" the user.

2) Accordingly, if a user make 3 attempts of failed log in, the account gets "Disabled" and not "Locked out" actually.

3) This is where Control Room administrator has to come into picture to "enable/activate" the user account again.

4) Once the account is "Activated", then either user can him/herself reset the password by using "Forgot Password" feature OR Control Room administrator can send the password resent link to user's email.

To avoid this scenario, you can set the failed attempt number to some higher number of attempts (maximum allowed is 99).

And educate the user to use "Forgot Password" link if they fail to login for a few attempts.

Hope this helps.

Regards,

Dhwanit Parekh

Hello @Ryan Cookson​ ,

Can you confirm if you are using "On Premise" mode of RPA installation or your Control Room is actually hosted on Automation Anywhere Cloud (Cloud / SaaS model)?