Question

Hello, An individual in our organization has been locked out of their Automation Anywhere account. As an administrator, is there a way for me to unlock this users account for them so that they can successfully reset their password?


It has been observed that if an account is locked out, the user will not be able to use the "Forgot Password" self service link successfully and must reach out to Automation Anywhere support.

 

We are looking to speed up this process. Thanks,


4 replies

Userlevel 4
Badge +8

Hello @Ryan Cookson​ ,

 

This is Dhwanit Parekh from Automation Anywhere Technical Support team.

 

So, the behavior here is,

 

1) By default, below security settings is set to 3 failed attempts to "Disable" the user.

 

image2) Accordingly, if a user make 3 attempts of failed log in, the account gets "Disabled" and not "Locked out" actually.

 

3) This is where Control Room administrator has to come into picture to "enable/activate" the user account again.

 

4) Once the account is "Activated", then either user can him/herself reset the password by using "Forgot Password" feature OR Control Room administrator can send the password resent link to user's email.

 

To avoid this scenario, you can set the failed attempt number to some higher number of attempts (maximum allowed is 99).

And educate the user to use "Forgot Password" link if they fail to login for a few attempts.

 

Hope this helps.

 

 

Regards,

Dhwanit Parekh

Hello,



How do we know who the “Control Room” Administrator is on our account?



Ryan J. Cookson

Application Support Specialist

Information Technology

Phoebe Ministries

1925 Turner Street | Allentown, PA 18104

P: 610-794-5071 | F: 610-794-5499

rcookson@phoebe.org | www.phoebe.org
Userlevel 4
Badge +8

Hello @Ryan Cookson​ ,

 

Can you confirm if you are using "On Premise" mode of RPA installation or your Control Room is actually hosted on Automation Anywhere Cloud (Cloud / SaaS model)?

Hello,



I see what you mean by control room (i.e. the “Users” tab on the SaaS model).



Thanks again for the info,



Ryan J. Cookson

Application Support Specialist

Information Technology

Phoebe Ministries

1925 Turner Street | Allentown, PA 18104

P: 610-794-5071 | F: 610-794-5499

rcookson@phoebe.org | www.phoebe.org

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