Getting Error in connecting database in A360 Error: Couldn't connect to database. Provider cannot be found. It may not be installed properly.

it may from you not set jdbc driver in the connection can you share the connection to check

Hi @premkumar yakkala​ ,

Kindly validate the steps mentioned in the following KB article - https://apeople.automationanywhere.com/s/article/A360-Could-not-Connect-to-Database-Provider-cannot-be-found-It-may-not-be-properly-installedwhich should help to resolve the issue.

If you are still facing an issue then kindly create a support case.

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

If you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.