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Question

Fix issue in Automation Anywhere application

  • April 15, 2022
  • 2 replies
  • 78 views
A
  • apasv
  • Ground Control | Tier 1

We face an issue in our VDI Machines from Friday 8/4 as we cannot open the Automation Anywhere application to run our processes.

The error message appears in the attach file.

Access Bridge status: Automation Anywhere.exe - Application error

The instruction at 0x000000006ADBEEA6 referenced memory at 0x00000000083F1004.The memory could not be read.

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    2 replies

    Tamil Arasu10
    Most Valuable Pathfinder
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    • Tamil Arasu10Most Valuable Pathfinder
    • Most Valuable Pathfinder
    • April 16, 2022

    I guess the issue is related to the RAM. could you please try restarting the AA client Sevice while restarting the please check CPU and RAM usage in the machine. 

     

    However, please create the support ticket to automation anywhere and they will help you to resolve this at the earliest

     

    Thanks!

    _Tamil_
    A
    Automation Anywhere Team
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    Hi @Aggelos Pasvantis​ ,

     

    You could try to follow the article (https://apeople.automationanywhere.com/s/article/NET-Error and see if it helps. If it does not kindly create the support ticket to automation anywhere.

     

    Thanks

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