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Sam 4737
Ground Control | Tier 1
April 26, 2022
Question

Even after installing bot agent, cannot connect device

  • April 26, 2022
  • 1 reply
  • 113 views

ConnectDeviceError 

I finish installing the bot agent, but the AA 360 Control Room still refuses to recognize that I have installed the bot agent and proceed to the next step.

 

What's the resolution?

    1 reply

    A
    Automation Anywhere Team
    Automation Anywhere Team
    Automation Anywhere Team
    June 8, 2022

    @Samuel Brockmann​  : Please follow the below KB and see if that resolves your issue

     

     https://apeople.automationanywhere.com/s/article/Unable-to-register-the-device-as-CR-is-not-identifying-the-installation-and-downloads-the-bot-agent-setup

     

    If you still facing any issue then please create a support case

     

    How to create a support case :

    https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

     

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