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Question

Error " Waiting for user: rpa_runner and/or device: RPAACOP01". Version A360 Bot Agent 21.121

  • February 1, 2022
  • 4 replies
  • 207 views
M

Hi community.

 

As you can on screen shot 1, using "bot creator" I am able to create the bots and run them normally. In "rpa_dev" user is a bot creator and the device is located in RPAACOP01\matheus.andrade

 

When I try to user the bot runner, i am getting the message and the bots are not running properly. (screen shot 2 and 3) . "rpa_runner" located in RPAACOP01\admin is not working.

 

I have already setup all devices and credentials and install the bot agent on both sessions.

 

So What I need to do to solve the issue?

 

Best regards,

Matheus Andrade

3 Attachments

    4 replies

    C
    Most Valuable Pathfinder
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    • ChanduMohammadMost Valuable Pathfinder
    • Most Valuable Pathfinder
    • February 2, 2022

    Hi @Matheus Andrade​ ,

     

    Can you restart Bot Agent Service and try again?

    Chand
    C
    Most Valuable Pathfinder
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    • ChanduMohammadMost Valuable Pathfinder
    • Most Valuable Pathfinder
    • February 2, 2022

    I'd recommend opening a support ticket with AA using below link

     

    https://apeople.automationanywhere.com/s/support/p>

     

    if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

    Chand
    M
    • matheus.andrade
    • Author
    • Navigator | Tier 3
    • February 2, 2022

    Hi @ChanduMohammad S​ I have already tried.

     

    It's not working.

    A
    Automation Anywhere Team
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    Hi @Matheus Andrade​ ,

    I request you to go through https://apeople.automationanywhere.com/s/article/Deployed-bots-stuck-as-Queued-on-device-with-message-as-waiting-for-user-and-or-device/p>

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