Error " Waiting for user: rpa_runner and/or device: RPAACOP01". Version A360 Bot Agent 21.121

  • 1 February 2022
  • 4 replies

Hi community.


As you can on screen shot 1, using "bot creator" I am able to create the bots and run them normally. In "rpa_dev" user is a bot creator and the device is located in RPAACOP01\matheus.andrade


When I try to user the bot runner, i am getting the message and the bots are not running properly. (screen shot 2 and 3) . "rpa_runner" located in RPAACOP01\admin is not working.


I have already setup all devices and credentials and install the bot agent on both sessions.


So What I need to do to solve the issue?


Best regards,

Matheus Andrade

4 replies

Userlevel 5
Badge +12

Hi @Matheus Andrade​ ,


Can you restart Bot Agent Service and try again?

Userlevel 5
Badge +12

I'd recommend opening a support ticket with AA using below link>


if you don't have access to the above link, Send an email to AA Support team "" to get the access.

Hi @ChanduMohammad S​ I have already tried.


It's not working.

Userlevel 6
Badge +9

Hi @Matheus Andrade​ ,

I request you to go through>