Question

Error occured after extending SSL Certificate

  • 25 May 2022
  • 1 reply
  • 6 views

Badge +8

So my client has extended theirs SSL certificate and it makes all the process stopped because the device is not connected, what cause this? do i need to inject the certificate for every client that exist?

 

note : i've only extended the SSL on the control room

 

i dont really have knowledge on SSL so any information would suffice thx in advance


1 reply

Userlevel 5
Badge +9

Hi @David Jansen​ ,

 

I am assuming the SSL certificate that was extended is the Control room's certificate. In this case, the certificate also needs to be imported to Bot Agent trust-store.

 

Incase of A360, you may use the AADiagnosticUtility -importSSLCertificate, please refer below.

 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/bot-agent/bot-agent-diagnostic-utility.html/p>

 

Cheers

Abinash

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