Error occured after extending SSL Certificate

  • 25 May 2022
  • 1 reply

Userlevel 1
Badge +8

So my client has extended theirs SSL certificate and it makes all the process stopped because the device is not connected, what cause this? do i need to inject the certificate for every client that exist?


note : i've only extended the SSL on the control room


i dont really have knowledge on SSL so any information would suffice thx in advance

1 reply

Userlevel 7
Badge +10

Hi @David Jansen​ ,


I am assuming the SSL certificate that was extended is the Control room's certificate. In this case, the certificate also needs to be imported to Bot Agent trust-store.


Incase of A360, you may use the AADiagnosticUtility -importSSLCertificate, please refer below.>