I installed Automation Anywhere on my Windows 10, however, when I authenticate, the following error occurs
![](https://uploads-us-west-2.insided.com/automationanywhere-en/attachment/bdbb67de-5a35-4b00-b8d6-29c17df362e3.png)
Using the same username and password in the web version, there is no problem. Why does the error only occur in the version installed on my laptop?