Email trigger: Email for a shared mailbox

  • 6 December 2023
  • 1 reply

Badge +1

I’m having difficulty setting up an email trigger using “Connect to Email: Outlook” for a Shared mailbox for when a new email appears in a folder of the Shared mailbox.

Has anyone else ever attempted such an endeavor with this setup?

I have validated that using “Email: Connect” that the bot/digital worker is able to connect to the Shared mailbox, check if a folder exists, move messages around within the Shared mailbox and “Email: Disconnect” so it doesn’t appear to be a permissions issue.

1 reply

Userlevel 7
Badge +13

Hi @sbanyas,


Have you tried the Email Trigger in Trigger loop? But there is no shared mailbox support for Microsoft Outlook but as a workaround, you can use the EWS server credentials flow with a shared email as a username string. Refer this for more details.