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sbanyas
Cadet | Tier 2
December 6, 2023
Question

Email trigger: Email for a shared mailbox

  • December 6, 2023
  • 1 reply
  • 352 views

I’m having difficulty setting up an email trigger using “Connect to Email: Outlook” for a Shared mailbox for when a new email appears in a folder of the Shared mailbox.

Has anyone else ever attempted such an endeavor with this setup?

I have validated that using “Email: Connect” that the bot/digital worker is able to connect to the Shared mailbox, check if a folder exists, move messages around within the Shared mailbox and “Email: Disconnect” so it doesn’t appear to be a permissions issue.

1 reply

Padmakumar
Premier Pathfinder | Tier 7
Padmakumar
Premier Pathfinder | Tier 7
December 7, 2023

Hi @sbanyas,

 

Have you tried the Email Trigger in Trigger loop? But there is no shared mailbox support for Microsoft Outlook but as a workaround, you can use the EWS server credentials flow with a shared email as a username string. Refer this for more details.

 
Padmakumar
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