Email connect not working account not setup

  • 16 May 2024
  • 1 reply


We are trying to connect to email for a loop but my email is not appearing, says the account is not setup.


Maybe because I have the new Outlook version. I tried with both open but still.


Tried removing the account and adding it again but same error.


Best answer by jon.stueveapeople 7 June 2024, 17:50

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Userlevel 2
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Please review this help document:

Specifically the Note at the top to see if it applies to your environment.

It appears you have two versions of Outlook installed? That may be an issue. 

Please contact support at to help troubleshoot.