Hi everyone,
I have created a learning instance using generative AI extraction (see a screenshot of the creation).
![](https://uploads-us-west-2.insided.com/automationanywhere-en/attachment/37702914-2c63-48de-a543-e7a005d592d1.png)
However, when I click the process button, it stays stuck in the Extraction step. I have tried several times and waited up to half an hour and the problem is still there.
![](https://uploads-us-west-2.insided.com/automationanywhere-en/attachment/e442ddfd-530c-4a01-9856-1886057ea6e0.png)
When I run a test bot on my laptop, it runs effortlessly.
The only way to end this situation is to go to the windows services → restart service ‘Automation Anywhere Bot agent”.
Is there a particular reason why the process is waiting infinitely for the Extraction of the document ? It is a file of just one page, not particularly problematic