Question

Device is not register error 

  • 30 January 2023
  • 2 replies
  • 388 views

Badge +2

Hi All, 

 

I am installing AA 360 CE in my laptop .After device connection is setup , I am getting error while running a bot “Please contact your system administrator” when it is trying to deploy packages. With the same control room link , I am able to connect and run the bot in another machine but not in my local.

 

Found this error in Node manager log file -

  1. ERROR [WebSocketClient@200014020-77] - com.automationanywhere.websocket.client.WebSocketClient - {} - onWebSocketError(WebSocketClient.java:478) - websocket error org.eclipse.jetty.websocket.api.UpgradeException: Failed to upgrade to websocket: Unexpected HTTP Response Status Code: 501 Not Implemented
  1.  com.automationanywhere.nodemanager.service.impl.NodeMessagingServiceImpl - {} - onFailedConnectAttempt(NodeMessagingServiceImpl.java:706) - connection attempt failed: java.util.concurrent.ExecutionException: org.eclipse.jetty.websocket.api.UpgradeException: Failed to upgrade to websocket: Unexpected HTTP Response Status Code: 501 Not Implemented

I had validated the Websocket connectivity as shared by this below link 

https://apeople.automationanywhere.com/s/article/How-to-validate-Websocket-connection?_ga=2.121316234.344754867.1675044527-1059570839.1674620712&_gl=1*1viodw3*_ga*MTA1OTU3MDgzOS4xNjc0NjIwNzEy*_ga_DG1BTLENXK*MTY3NTA2NzgxOS44LjEuMTY3NTA3MDg5Mi42MC4wLjA.

 

Appreciate your response 

Thanks in Advance

 


2 replies

Userlevel 5
Badge +10

@Rajeswari.N1  If you are using VPN, please check if vpn connected ?

Also check proxy settings and auto login settings

Userlevel 5
Badge +9

@Rajeswari.N1 

Seems an error in websocket protocol, some kind of blocking or policy.

Check KB article:

https://apeople.automationanywhere.com/s/article/Bot-Agent-is-not-getting-registered-in-A2019

Go to https://websocketstest.com/ and check if you have a response.  If not, contact you IT team to allow the url, and protocol or even if VM has behind a proxy.

 

HTH

Regards

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