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CR disconnection issue with device

Summary Info

  1. CR Build 18371(On Premises)
  2. CR servers are divided into two locations
  3. CR connection itself is not lost
  4. The network in the Azure environment was also operating normally
  5. Some bots are installed and used in the Azure environment
  6. CR domain is not accessible only in some of the Azure being used, and device is disconnected

As a result, I solved it by restarting CR, but
I want to know the cause.

2 replies

P
Badge +2

[Append] First Error Messge

Fetch global values failed To continue, edit the bot and fix the error. Then, try again. If you continue to see this message, please contact your system administrator.

 

[Append] Bot Launcher Log

[Append] Active Service List at CR Server

 

Raul Jaimes
Userlevel 5
Badge +9

Hi @plana0529 

Kindly verify if your Networking  team has added the following rules:

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/on-prem-dns-trusted-list.html

and firewall rules:

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-firewall-rules.html

 

Regards

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