CR disconnection issue with device

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Summary Info

  1. CR Build 18371(On Premises)
  2. CR servers are divided into two locations
  3. CR connection itself is not lost
  4. The network in the Azure environment was also operating normally
  5. Some bots are installed and used in the Azure environment
  6. CR domain is not accessible only in some of the Azure being used, and device is disconnected

As a result, I solved it by restarting CR, but
I want to know the cause.

2 replies

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Userlevel 5
Badge +9

Hi @plana0529 

Kindly verify if your Networking  team has added the following rules:

and firewall rules: