{"code":"UM1114","details":"To be safe, we logged you off here. Please log in again.","message":"You are logged in twice"}

  • 18 January 2023
  • 5 replies
  • 26 views

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"I am currently experiencing an issue when attempting to create work items in a queue. The error message "{"code":"UM1114","details":"To be safe, we logged you off here. Please log in again.","message":"You are logged in twice"}" appears occasionally, but not consistently. It's worth noting that it's possible that multiple people in my team are using the same credentials and API, which may be causing the problem.

I am looking for suggestions on how to approach this issue and prevent it from happening in the future. Any insight or guidance would be greatly appreciated.


5 replies

Userlevel 5
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Hi @RajeshS106234 

If you are planning to use your account simultaneously with API and physical method i’d recommend checking out below configuration for seamless access.

In the Control Room, go to Administration > Users and select Allow under Allow multiple sessions to enable multi-login.

 

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Thanks @ChanduMohammad  just 1 more query- logout function is not working in A360.getting blank value (https://{{ControlRoomURL}}/v1/authentication/logout) this same method was working in V.11

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@ChanduMohammad we are not using that account physically actually one more WLM bot is also using same credentials.

Userlevel 5
Badge +9

@ChanduMohammad we are not using that account physically actually one more WLM bot is also using same credentials.

got it

Userlevel 5
Badge +9

Thanks @ChanduMohammad  just 1 more query- logout function is not working in A360.getting blank value (https://{{ControlRoomURL}}/v1/authentication/logout) this same method was working in V.11

This endpoint immediately invalidates an access token so that it cannot be used for authentication. The token to be logged out is passed in a header file with the request.

if you are trying via postman you should see 204 No Response

Checkout below documentation to know more

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/control-room-api/cloud-authentication-logout.html

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