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David Jansen
Navigator | Tier 3
August 3, 2022
Question

Check in/check out bot doesn't work

  • August 3, 2022
  • 2 replies
  • 359 views

So i tried to check in/check out a bot like i usually do and suddenly i couldn't check in/check out the bot. After checking i found that at my dashboard the elasticsearch failed to connect.

 

so i went surfing the community for the problem since i assume the problem is because the elasticsearch server failed to connect. but i saw an answer posted by AA team that if check in/check out doesn't work do not restart the elasticserver services.

 

here is the details https://apeople.automationanywhere.com/s/question/0D56F000081pMLqSAM/failed-to-connect-to-elasticsearch-server?language=en_US/p>

 

how can i fix this? and is the reason why i can't check in/check out my bot is because the elasticsearch server failed to connect?

    2 replies

    Tamil Arasu10
    Most Valuable Pathfinder
    Tamil Arasu10Most Valuable Pathfinder
    Most Valuable Pathfinder
    August 3, 2022

    Hi @David Jansen​ ,

     

    Please stop the Elastic Search service and go to C:\ProgramData\AutomationAnywhere, then rename the elasticsearch folder and restart the Elastic Search service again.

     

    This might helps to fix this, if not, please create the support ticket for the AA team.

     

     

     

     

    _Tamil_
    D
    David JansenAuthor
    Navigator | Tier 3
    August 4, 2022

    hi @Tamil Arasu​ 

     

    i have fix the elasticsearch server but the bot still can't be checked in/out any suggestion?

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