Dear @krzysztof1594,
It sounds like you're having trouble logging into your Control Room. If you're unable to log in, there isn't a way to change the AD settings without accessing the Control Room.
If you're unable to log in, one option you could try is resetting the password for the user account you're using to log in. This can usually be done by an administrator on the Active Directory server.
Alternatively, if you have access to the server where AAE is installed, you may be able to change the AD settings directly on the server. However, this would require a more advanced understanding of AAE and the server's configuration, so it's not recommended unless you're familiar with these systems.
In any case, it's important to ensure that the LDAP settings are correct and that you can log in to the Control Room before making any changes to the AD settings. Otherwise, you may end up in the same situation you're in now.
Regards,
Hi,
Thank you for your answer!
Currently I’m pretty sure that password is correct. To be honest - I cannot even imagine how it could work. My user is not created in Control Room - cause first i needed to update my domain to do this. And now I cannot log in because (probably) my user doesn’t exists in CR. When I switched to new domain in CR - I was logged out in the next second.
At least that’s the way I understand that situation.
If there is a way to change AD settings directly - I will give it a try! I have admin permissions on the server, and we have snapshot of that machine, so in the worst scenario I can restore everything.
Hi @krzysztof1594
Please check the log messages in the file:
WebCR_Usermanagement.log
Are you able to see the list of domains?
REgards
Hi @krzysztof1594 ,
Validate if all the Ports and firewall rules are configured as per the following document - https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-firewall-rules.html/p>
If you are still facing the issue, then kindly create a support case.
How to create a support case:
https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud
If you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.
Hi,
Thank you for your answer!
Currently I’m pretty sure that password is correct. To be honest - I cannot even imagine how it could work. My user is not created in Control Room - cause first i needed to update my domain to do this. And now I cannot log in because (probably) my user doesn’t exists in CR. When I switched to new domain in CR - I was logged out in the next second.
At least that’s the way I understand that situation.
If there is a way to change AD settings directly - I will give it a try! I have admin permissions on the server, and we have snapshot of that machine, so in the worst scenario I can restore everything.
Dear @krzysztof1594,
I understand that you are having trouble logging into Control Room because your user does not exist in the system. It sounds like you recently switched to a new domain and that may have caused the issue. If you are unable to log in, the best thing to do would be to contact the support team for Control Room and explain the situation. They will be able to help you resolve the issue and get you back into your account.
Regards,
