Question

Can’t add device on Clone runner

  • 7 August 2022
  • 1 reply
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I take clone test runner on cloud server When I add new device in control room on new runner it still see old device name then I refresh , I saw new device name then I refresh again i saw old device.


1 reply

Userlevel 4
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Hi @Chutchapong Sutthiwatthanakarn​ 

 

Good Day!

 

Please refer the below KB article for the reported error and follow the steps:

https://apeople.automationanywhere.com/s/article/device-connect-and-disconnect-intermittently/p>

If you are still facing an issue then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

 

Thank you

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