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Ground Control | Tier 1
August 7, 2022
Question

Can’t add device on Clone runner

  • August 7, 2022
  • 1 reply
  • 48 views

I take clone test runner on cloud server When I add new device in control room on new runner it still see old device name then I refresh , I saw new device name then I refresh again i saw old device.

    1 reply

    A
    Automation Anywhere Team
    Automation Anywhere Team
    Automation Anywhere Team
    August 19, 2022

    Hi @Chutchapong Sutthiwatthanakarn​ 

     

    Good Day!

     

    Please refer the below KB article for the reported error and follow the steps:

    https://apeople.automationanywhere.com/s/article/device-connect-and-disconnect-intermittently/p>

    If you are still facing an issue then please create a support case

     

    How to create a support case :

    https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

    if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

     

    Thank you

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