Question

Bots stuck on Connecting to Device

  • 23 June 2023
  • 1 reply
  • 70 views

Badge +1

Hello

 

I´m having issues when running my scheduled bots. I have no idea what´s happening, the progress always stays as Connecting to device. This started on wednesday, the days before everything was working fine. 

 

There are 4 bots that are scheduled and only one scheduled bot runs. 

 

  • I´ve already restart the Automation Anywhere Bot Agent from Services and remove the GlobalCache from this folder: C:\ProgramData\AutomationAnywhere\GlobalCache
  • I´ve also tried to run the bot manually but it stays the same. 
  • I´ve also restarted the server

Also the other scheduled bots don´t run because of this. 

 

Any suggestions?


1 reply

Userlevel 5
Badge +10

@hector.olivos  please login into runner device, login control room with bot id → click on username  Left down corner → click it → my settings → device → update user name and password (make sure user name is domain\username )

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