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Bot works only in open session and fails on closed session

  • 25 August 2023
  • 1 reply
  • 19 views
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Hi, 

I have a bot that is logging into an application.

When I execute a process trough the control room on closed session, the process is failing at entering the credentials. It only types 4 caracters out of 16 . But when I connect to the remote resource and looks at the screen it works. In both cases it is executed trough a bot runner.

What are the common reasons for which it does not work on closed session? 

 

Kind regards

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Best answer by ravi.pothana 25 August 2023, 21:20

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R
Userlevel 2
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Hi @franlemFG,

This could be an issue with Auto-Login settings, please verify auto-login setting on the device is set according to your use case. 
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/administration/settings/cr-auto-login-settings.html

Also its worth looking at the bot agent logs and see if we can find any information that can help troubleshoot this issue. 
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/working-with-automation-tasks/analyze-bot-agent-logs.html

 

Thanks!

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