Hi Please refer to and follow the steps mentioned in the below link:
Download the Post Man API and follow the steps mentioned in the below article.
After performing the steps delete the device and register the device.
If you are still facing an issue then please create a support case.
How to create a support case :
if you don't have access to the above link, email the AA Support team at "firstname.lastname@example.org" to get access.
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