Question

Bot running device on laptop disconnects every day.

  • 4 July 2022
  • 1 reply
  • 6 views

Removing it in the control room, uninstalling AA from my laptop, reinstalling it and then reconnecting the laptop device works but is this normal?

 

Is there a scenario in which this doesn't need to be done every time I want to use the bot on my laptop


1 reply

Userlevel 4
Badge +8

Hi @Jody Darwin​ ,

 

Kindly validate the steps mentioned in the below articles for the reported issue:

 

https://apeople.automationanywhere.com/s/article/device-connect-and-disconnect-intermittently/p>

 

https://apeople.automationanywhere.com/s/article/Bot-Agent-is-not-getting-registered-in-A2019/p>

 

If you are still facing an issue then kindly create a support case.

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

If you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

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