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M
MerryWest
Cadet | Tier 2
July 4, 2022
Question

Bot running device on laptop disconnects every day.

  • July 4, 2022
  • 1 reply
  • 66 views

Removing it in the control room, uninstalling AA from my laptop, reinstalling it and then reconnecting the laptop device works but is this normal?

 

Is there a scenario in which this doesn't need to be done every time I want to use the bot on my laptop

    1 reply

    A
    Automation Anywhere Team
    Automation Anywhere Team
    Automation Anywhere Team
    September 27, 2022

    Hi @Jody Darwin​ ,

     

    Kindly validate the steps mentioned in the below articles for the reported issue:

     

    https://apeople.automationanywhere.com/s/article/device-connect-and-disconnect-intermittently/p>

     

    https://apeople.automationanywhere.com/s/article/Bot-Agent-is-not-getting-registered-in-A2019/p>

     

    If you are still facing an issue then kindly create a support case.

     

    How to create a support case :

    https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

     

    If you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

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