Bot failed to connect shared email box folder intermittently in A360

  • 6 February 2023
  • 4 replies


We are using email server to connect email box.

The bot is getting failed to connect shared mailbox folder randomly and throws error as “ [ERROR]:System.NullReferenceException: Object reference not set to an instance of an object. at OutlookWrapper.OutlookWrapper.SelectFolderByPath(String FolderPath)




4 replies

Userlevel 5
Badge +14


“Object reference not set to an instance of object” – If this Error appears, please follow the below steps:

1. Close all apps

2. Restart the system/Virtual Machine wherever is the platform installed.

3. Open Temp and delete all temp files 

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Hi. When I try to connect email to a shared mailbox, I am unable to choose the shared mailbox in the drop down. Attached is the error I faced.

I have tried to remove and add the shared mailbox multiple times, but it’s still not working.

Any help is much appreciated.

Userlevel 5
Badge +9


Verify if the folder path name is generated correctly.


Userlevel 5
Badge +14

@Kalaishankari  please check if this article can help you