Question

Bot can not use Recorder action to click in a pop-up dialog box when browser is opened by bot

  • 26 April 2022
  • 2 replies
  • 35 views

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If I open Chrome with Browser package or Application package, Recorder package can not capture dialog box and send an error when try to capture the element.

 

However, if I open Chrome manually, Recorder package perfectly works capturing all dialog boxes.

 

I try with everything that I know, so maybe it's a bug. Can anyone tell me how to fix it?

 

 

According to v.24 release notes:

 

Support for pop-up windows and dialog boxes in Google Chrome...

You can now capture the pop-up windows, alert dialog boxes, confirmation dialog boxes, and prompt dialog boxes that appear. You can do this by using the Recorder > Capture or Start recording option.

 

Thank you so much.


2 replies

Userlevel 3
Badge +7

Hi @Álvaro Gata​ ,

 

Could you try using a If: Object Exists Action on the Popup box and nest a Simulate Keystrokes: Esc Action inside of it?

 

Kind Regards,

Ashwin A.K

Userlevel 4
Badge +8

@Álvaro Gata​ :

 

if you are still facing an issue then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get access.

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