Question

bot agent does not start

  • 3 August 2022
  • 2 replies
  • 18 views

Hi everyone;

this is my first installation and bot agent doesn't start so I cant connect my local device.

when I click on AARI icon first app starting but disappear in 2 seconds, I tried to remove and reinstall with administrator permissions but nothing changes.

is there any logs that I can check ?


2 replies

Userlevel 4
Badge +8

Hello @Ercan Büyükcafer​ 

 

Thank you for posting in the Automation Anywhere user community forum!

 

Based on the description, we have attached product documentation below. Please ensure the steps mentioned in the document are followed. We hope this provides more clarity and information to get you going!

 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/cloud-add-local-device.html/p>

 

Still, have doubts or need further assistance? Please use the below link to create a Support Case and we will be glad to get in touch and help further!

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-Open-a-Support-Case

 

If you don't have access to the link, please email the AA Support team "apeopleopsteam@automationanywhere.com" to request access.

 

Kind Regards,

Jigar Solanki 

Automation Anywhere 

Userlevel 3
Badge +6

Dear @ercan 4285,

We have different scenario when we cant connect to device are following:

  1. Reinstall the bot agent with latest version
  2. Restart the bot agent services
  3. Make sure AA certificate for control room is added in your local machine 
  4. Restart the machine 

Regards,

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