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Question

Authentication API with Password

  • February 6, 2024
  • 6 replies
  • 522 views
T
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I am able to authenticate using the authentication API (both v1 and v2) using the username and apiKey. However, I’m unable to do so utilizing the username and password. I have validated that the URI, username and password are correct. 

 

Are there perhaps user role permissions that I am missing which cause the issue? Or, is it most likely something that has been disabled internally within my organization?

 

Error response:

{

    "code": "UM9999",

    "details": null,

    "message": "An unexpected problem occurred."

}

    Vatsy
    Dineshkumar Muthu

    6 replies

    Raul Jaimes
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    • Raul Jaimes
    • Navigator | Tier 3
    • February 6, 2024

    @TurnerCarnes 

    Check if you are using special characters 

    https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-requirements-special-characters.html

    Regards

    Vatsy
    T
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    • TurnerCarnes
    • Author
    • Cadet | Tier 2
    • February 6, 2024

    @Raul Jaimes thanks for the reply! I’ve confirmed that the special characters are not the issue. Any other ideas?

    Vatsy
    Raul Jaimes
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    • Raul Jaimes
    • Navigator | Tier 3
    • February 6, 2024

     @TurnerCarnes 

    Create a new token for the user. 

    Kindly  check if you are not facing a similar issue like this with X-Authorization Header.

    https://apeople.automationanywhere.com/s/article/Getting-UM9999-generic-error-while-executing-the-BotInsight-API-in-Swagger

    HTH

    Regards

    Vatsy
    Ritusharma
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    • Ritusharma
    • Cadet | Tier 2
    • February 23, 2024

    am getting the same error even when authenticating with the API key and not able to authenticate via username and password too, checked URL, Username and Password all are correct

    Vatsy
    J
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    is this issue resolved ??, i got the same issue with authentication

    Vatsy
    Shreya.Kumar
    Pathfinder Community Team
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    • Shreya.Kumar
    • Pathfinder Community Team
    • March 3, 2025

    ​@Ritusharma ​@jagadeesh.bidaluru which API request URL are you using to authenticate?

    Vatsy
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