Question

Authentication API with Password

  • 6 February 2024
  • 4 replies
  • 181 views

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I am able to authenticate using the authentication API (both v1 and v2) using the username and apiKey. However, I’m unable to do so utilizing the username and password. I have validated that the URI, username and password are correct. 

 

Are there perhaps user role permissions that I am missing which cause the issue? Or, is it most likely something that has been disabled internally within my organization?

 

Error response:

{

    "code": "UM9999",

    "details": null,

    "message": "An unexpected problem occurred."

}


4 replies

Userlevel 5
Badge +9

@TurnerCarnes 

Check if you are using special characters 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-requirements-special-characters.html

Regards

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@Raul Jaimes thanks for the reply! I’ve confirmed that the special characters are not the issue. Any other ideas?

Userlevel 5
Badge +9

 @TurnerCarnes 

Create a new token for the user. 

Kindly  check if you are not facing a similar issue like this with X-Authorization Header.

https://apeople.automationanywhere.com/s/article/Getting-UM9999-generic-error-while-executing-the-BotInsight-API-in-Swagger

HTH

Regards

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am getting the same error even when authenticating with the API key and not able to authenticate via username and password too, checked URL, Username and Password all are correct

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