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TurnerCarnes
Cadet | Tier 2
February 6, 2024
Question

Authentication API with Password

  • February 6, 2024
  • 6 replies
  • 681 views

I am able to authenticate using the authentication API (both v1 and v2) using the username and apiKey. However, I’m unable to do so utilizing the username and password. I have validated that the URI, username and password are correct. 

 

Are there perhaps user role permissions that I am missing which cause the issue? Or, is it most likely something that has been disabled internally within my organization?

 

Error response:

{

    "code": "UM9999",

    "details": null,

    "message": "An unexpected problem occurred."

}

      6 replies

      Raul Jaimes
      Raul Jaimes
      Navigator | Tier 3
      February 6, 2024

      @TurnerCarnes 

      Check if you are using special characters 

      https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-requirements-special-characters.html

      Regards

        T
        TurnerCarnesAuthor
        Cadet | Tier 2
        February 6, 2024

        @Raul Jaimes thanks for the reply! I’ve confirmed that the special characters are not the issue. Any other ideas?

          Raul Jaimes
          Raul Jaimes
          Navigator | Tier 3
          February 6, 2024

           @TurnerCarnes 

          Create a new token for the user. 

          Kindly  check if you are not facing a similar issue like this with X-Authorization Header.

          https://apeople.automationanywhere.com/s/article/Getting-UM9999-generic-error-while-executing-the-BotInsight-API-in-Swagger

          HTH

          Regards

            Ritusharma
            Ritusharma
            Cadet | Tier 2
            February 23, 2024

            am getting the same error even when authenticating with the API key and not able to authenticate via username and password too, checked URL, Username and Password all are correct

              J
              jagadeesh.bidaluru
              Cadet | Tier 2
              February 20, 2025

              is this issue resolved ??, i got the same issue with authentication

                Shreya.Kumar
                Pathfinder Community Team
                Shreya.Kumar
                March 3, 2025

                ​@Ritusharma ​@jagadeesh.bidaluru which API request URL are you using to authenticate?

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