Skip to main content

I am able to authenticate using the authentication API (both v1 and v2) using the username and apiKey. However, I’m unable to do so utilizing the username and password. I have validated that the URI, username and password are correct. 

 

Are there perhaps user role permissions that I am missing which cause the issue? Or, is it most likely something that has been disabled internally within my organization?

 

Error response:

{

    "code": "UM9999",

    "details": null,

    "message": "An unexpected problem occurred."

}

@TurnerCarnes 

Check if you are using special characters 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-requirements-special-characters.html

Regards

@Raul Jaimes thanks for the reply! I’ve confirmed that the special characters are not the issue. Any other ideas?

 @TurnerCarnes 

Create a new token for the user. 

Kindly  check if you are not facing a similar issue like this with X-Authorization Header.

https://apeople.automationanywhere.com/s/article/Getting-UM9999-generic-error-while-executing-the-BotInsight-API-in-Swagger

HTH

Regards

am getting the same error even when authenticating with the API key and not able to authenticate via username and password too, checked URL, Username and Password all are correct

Reply


Terms & ConditionsCookie settings