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The problem is as the title that an attended Bot Runner is triggered but not running

 

i have made sure:

  • that no bot is currently running on the bot runner
  • restart AA services
  • restart bot runner PC
  • the triggered bot is not added to the queue (activity)

 

on the audit log it says that "deployment queued" with succesfull status

 

i've done research on it and turns out there is a bot that was running like 6 hours ago but did not give error (nothing on the log) and did not give a result. i am suspecting the bot is stuck so i check the activity but nothing's there

 

any insight as to why this is happening?

 

update :

i've tried resintalling the bot agent, after that it works normally and goes back to this state

Hello David,

 

I request you to please check below article to fix this issue:-

https://apeople.automationanywhere.com/s/article/Deployed-bots-stuck-as-Queued-on-device-with-message-as-waiting-for-user-and-or-device/p>

 

If you have any questions please let me know.

 

Thank you,

Prabhakar Jha

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