An Unknown error occurred when executing the " OPEN EXCELL"Command.please help me to out from this problem

  • 19 April 2022
  • 2 replies


2 replies

Userlevel 5
Badge +10



  • No Excel installed: If you do not have Microsoft Excel installed on the device on which you are running bots to automate Excel-related processes, use the Excel basic package.
  • Desktop Excel installed: If you have a desktop version of Microsoft Excel installed on your computer, use the Excel advanced package in your bots.
  • Online Office 365 Excel only: If you are using Microsoft Excel 365 on a web browser, use the Office 365 Excel package for automating tasks related to Excel.


Please try with upgrade the package versions for Excel Packages


Note: If you are using Excel Advance Packages then you need an Office license should active.



Userlevel 6
Badge +9

@SYED NAZEER​ : if you are still facing an issue then please create a support case


How to create a support case :


if you don't have access to the above link, email the AA Support team "" to get access.