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NishantJ26
Cadet | Tier 2
May 24, 2022
Question

AAPlayer.exe Getting Stuck at Random Commands.

  • May 24, 2022
  • 3 replies
  • 102 views

AAPlayer.exe getting stuck at a random command for around 2 mins after that it resumes normally and execute next command then again it gets stuck at a random command. 

 

AA Client Version - 11.3.5.3

 

From Debug Logs it looks like it is sending some task progress status update and retrying couple of times before moving to next command.

Below set of lines in Debug Logs are logged multiple times when AAPlayer.exe is stuck.

 

DebugScreenshot Is there any setting which I can change to resolve the issue.

    3 replies

    Tamil Arasu10
    Most Valuable Pathfinder
    Tamil Arasu10Most Valuable Pathfinder
    Most Valuable Pathfinder
    May 25, 2022

    Hi @Nishant Jain​ ,

     

    Please check out the version compatibility for the AA client.

     

    Version compatibility matrix - Automation Anywhere

     

    Please try the below option,

    Backup your source codes

    Uninstall the AA client

    Removing existing logs from the location

    Install the client like a completely new one and execute the task

     

    If this doesn't help, please create a support ticket to Automation anywhere and they will help you to resolve this.

     

     

    Thanks!

     

     

     

    _Tamil_
    N
    NishantJ26Author
    Cadet | Tier 2
    May 26, 2022

    Hi @Tamil Arasu​ ,

     

    The Client version is compatible with CR as per the Version Compatibility Matrix.

     

    Regards,

    Nishant

    A
    Automation Anywhere Team
    Automation Anywhere Team
    Automation Anywhere Team
    September 22, 2022

    Hi Nishant,

     

    Ideally, the bot should not get stuck and fail if there are any errors.

    So to identify the reason for the bot getting stuck, you'd need to check on which line it gets stuck.

     

    I've seen in the past the bot was getting stuck on the Run VBScript line and we had found that the script was waiting for another exe and the bot was stuck.

     

    Sometimes the bot gets stuck on the Object cloning line when the brwoser Plugin gets disabled.

     

    One mroe link I could find on Apeople if it can help.

    https://apeople.automationanywhere.com/s/article/OC-get-stuck-in-Chrome-after-running-times/p>

     

    Thanks.

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