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A360 - Unexpected error getting jar attributes

  • Feb 21, 2023 4:01 AM UTC
  • 6 replies
  • 380 views

 

 

Can anyone help me to resolve this issue while running the bot I’m getting this error and I using On-premises A360

 

6 replies

Forum|alt.badge.img+11
  • Most Valuable Pathfinder
  • Feb 21, 2023 4:35 AM UTC

Hi @Vinothkumar.N 

The command packages and bot files are downloaded to the following location for execution and those need to be accessible. But some of the files are blocked by antivirus software from execution.
C:\ProgramData\AutomationAnywhere\GlobalCache

Ensure to exclude the following Automation Anywhere folders from antivirus exclusion.

1. C:\Program Files\Automation Anywhere\
3. C:\ProgramData\AutomationAnywhere\
5. C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere
6. C:\Users\username\AppData\Local\AutomationAnywhere


  • Author
  • Navigator | Tier 3
  • Feb 21, 2023 4:38 AM UTC

But 6. C:\Users\username\AppData\Local\AutomationAnywhere , this is missing


Forum|alt.badge.img+11
  • Most Valuable Pathfinder
  • Feb 21, 2023 4:43 AM UTC

Can you exclude 1,3 & 5 and give a try


  • Author
  • Navigator | Tier 3
  • Feb 21, 2023 4:48 AM UTC

No, Facing same issue again

 


Forum|alt.badge.img+11
  • Most Valuable Pathfinder
  • Feb 21, 2023 4:53 AM UTC

I’d recommend placing a support case with AA


rbkadiyam
Premier Pathfinder | Tier 7
Forum|alt.badge.img+6
  • Premier Pathfinder | Tier 7
  • Feb 21, 2023 2:27 PM UTC

@Vinothkumar.N  check this path

C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere

instead of 

C:\Users\username\AppData\Local\AutomationAnywhere