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Question

A360 - Unexpected error getting jar attributes

  • 21 February 2023
  • 6 replies
  • 221 views

 

 

Can anyone help me to resolve this issue while running the bot I’m getting this error and I using On-premises A360

 

Hi @Vinothkumar.N 

The command packages and bot files are downloaded to the following location for execution and those need to be accessible. But some of the files are blocked by antivirus software from execution.
C:\ProgramData\AutomationAnywhere\GlobalCache

Ensure to exclude the following Automation Anywhere folders from antivirus exclusion.

1. C:\Program Files\Automation Anywhere\
3. C:\ProgramData\AutomationAnywhere\
5. C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere
6. C:\Users\username\AppData\Local\AutomationAnywhere


But 6. C:\Users\username\AppData\Local\AutomationAnywhere , this is missing


Can you exclude 1,3 & 5 and give a try


No, Facing same issue again

 


I’d recommend placing a support case with AA


@Vinothkumar.N  check this path

C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere

instead of 

C:\Users\username\AppData\Local\AutomationAnywhere


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