Question

A360 - Unexpected error getting jar attributes

  • 21 February 2023
  • 6 replies
  • 180 views

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Can anyone help me to resolve this issue while running the bot I’m getting this error and I using On-premises A360

 


6 replies

Userlevel 6
Badge +16

Hi @Vinothkumar.N 

The command packages and bot files are downloaded to the following location for execution and those need to be accessible. But some of the files are blocked by antivirus software from execution.
C:\ProgramData\AutomationAnywhere\GlobalCache

Ensure to exclude the following Automation Anywhere folders from antivirus exclusion.

1. C:\Program Files\Automation Anywhere\
3. C:\ProgramData\AutomationAnywhere\
5. C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere
6. C:\Users\username\AppData\Local\AutomationAnywhere

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But 6. C:\Users\username\AppData\Local\AutomationAnywhere , this is missing

Userlevel 6
Badge +16

Can you exclude 1,3 & 5 and give a try

Badge +2

No, Facing same issue again

 

Userlevel 6
Badge +16

I’d recommend placing a support case with AA

Userlevel 5
Badge +14

@Vinothkumar.N  check this path

C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere

instead of 

C:\Users\username\AppData\Local\AutomationAnywhere

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