A360 locking up device when trying to create Learning Instance with Document Automation

Wondering if anyone here has experienced this issue when trying to create a learning instance with Document Automation. I hold the Co-pilot license and when I try to create a learning instance, my A360 completely locks up my device and I receive the error that my device is already in use. We struggle to stop the in progress activity so I can reconnect my device. I also work on a VDI and my entire VDI will crash as well. 

Our team would like to implement the Document Automation, if anyone has any tips, they would be great!

Thanks!