Unable to set up credentials

Hi @sahilgoyal ,

The bot agent is installed in Windows 11 OS or Windows 10 ?

windows 11 home single language

@sahilgoyal ,

Could you please share the Screenshot containing the Bot runner name as well?

@Padmakumar 

PFA the screenshot containing device name

To show the credentials we need to add the device credentials, please follow the steps in the below KB article and add the device credentials.

Bot Agent device requirements

Bot Agent compatibility

https://apeople.automationanywhere.com/s/article/A2019-How-to-register-your-device-and-update-your-credentials/p>

@Tamil Arasu10 

these KB articles still useless.

@Padmakumar

PFA the screenshot containing device name

 

Still I can’t see the Device name in it. Please provide the entire screenshot covering the Bot Running device info as well.

@Padmakumar 

In username you can see ideapad gaming 3. 

Also i think it doesn’t matter what is the name of the device.

Sorry. It does matter especially if you are trying to access the Community edition through a device on which the Bot agent was actually not installed. Just need to cross verify both the Runner device and the device name are same or not.

@Padmakumar 

I have installed the bot agent on the same device but still getting this error. I don’t know why ?