The Control Room and Agent keep connect and disconnected
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@Truman Ng :
Please follow the below article and see if that resolves your issue
https://apeople.automationanywhere.com/s/article/device-connect-and-disconnect-intermittently
if you are still facing an issue then please create a support case
How to create a support case :
https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud
if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get access.
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