The Control Room and Agent keep connect and disconnected

@Truman Ng​ :

Please follow the below article and see if that resolves your issue

https://apeople.automationanywhere.com/s/article/device-connect-and-disconnect-intermittently

if you are still facing an issue then please create a support case

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get access.