Question

Open Excel Action sometimes fails

  • 21 November 2023
  • 1 reply
  • 256 views

Userlevel 1
Badge +1

Hello,

 

I have a bot which uses Open Excel action from A360 to perform some Excel steps. Most of the time the action works well, but sometimes I get the error:

 

“An unknown error occurred when executing the 'OpenExcel' command. To continue, contact your system administrator.”

 

When this happens, I can see in the bot runner the Excel actually open but with the following error popup window. 

 

(“Microsoft Office can’t find your license for this application. A repair attempt was unsuccessful or was cancelled. Microsoft Office will now exit.”)

 

However, I don’t see any reason for this, as there is nothing wrong with Excel itself or the license and since the action works most of the times.

 

Anyone has seen this before?

Thanks


1 reply

Userlevel 2
Badge +4

Hi @BrunoSampaio,


I remember having an issue similar to this in V11.  We ended up doing a repair of Microsoft Office manually, and it resolved.

Good luck!

Regards,
Lisa

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