Open Excel Action sometimes fails

  • 21 November 2023
  • 1 reply

Userlevel 1
Badge +1



I have a bot which uses Open Excel action from A360 to perform some Excel steps. Most of the time the action works well, but sometimes I get the error:


“An unknown error occurred when executing the 'OpenExcel' command. To continue, contact your system administrator.”


When this happens, I can see in the bot runner the Excel actually open but with the following error popup window. 


(“Microsoft Office can’t find your license for this application. A repair attempt was unsuccessful or was cancelled. Microsoft Office will now exit.”)


However, I don’t see any reason for this, as there is nothing wrong with Excel itself or the license and since the action works most of the times.


Anyone has seen this before?


1 reply

Userlevel 2
Badge +4

Hi @BrunoSampaio,

I remember having an issue similar to this in V11.  We ended up doing a repair of Microsoft Office manually, and it resolved.

Good luck!