Solved

Login issue!

+1

Hello,

Every time I try to login into AA, I get this error that says

Either your username or your password is incorrect

This may be due to a misspelling or because your Caps Lock is on. To continue, please retype your username and password.

Code: UM1110

I have tired Everything possible; it won’t let me change the password as well.

Please help If anyone knows what can be done.

Kind Regards,

Himanshi

Best answer by shubham.kumar

there are 2 URLs for community edition control room. there are chances you are using wrong control room URL.

try with your credentials on both

+17

@himanshikaur are you trying to login Community edition or onprem ?

did you try with domain selection ?

Ramesh B Kadiyam

Did you sort out the problem?

Hi, anybody solved this problem? I’m having the same problem.

+1

I had an existing community account created using my previous organization's email ID.
Since I no longer work with that organization, I logged into the Community Control Room using my previous organization email id to update my email.
In the settings, I changed my email ID to my personal Gmail address.
While updating the email, I was prompted to change my password, which I did.
After the update, I noticed that the system still displayed both my organization and personal email IDs.
I logged out and attempted to log in again using my personal email ID.
I was unable to log in with the personal email ID.

I clicked on "Forgot Password" on the login page.
I reset the password using the "Forgot Password" feature.
After the reset, I was able to log in using my organization email ID and the new password.
My personal Gmail address is now being used as the recovery email.