The issue of logging into Control Room persists even after resetting the password from the reset link sent by "sso@automationanywhere.com.” The same username-password works for other Automation Anywhere logins, but not this one. I re-tried "forgot password" but never received the link.Can anyone suggest how to resolve this issue?

Question

Issue login with the Control Room

2 months ago
25 June 2024
2 replies
48 views

The issue of logging into Control Room persists even after resetting the password from the reset link sent by "sso@automationanywhere.com.”
The same username-password works for other Automation Anywhere logins, but not this one. I re-tried "forgot password" but never received the link.

Can anyone suggest how to resolve this issue?

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Check with your IT department to see if they filtered the email. Have them allow-list emails from the automationanywhere.com domain.

Thank you for your suggestion. However, everything is controlled by Automation Anywhere, as I am using the community edition, and no specific IT department is involved.

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