Device is not registered in Community Edition

  • 24 January 2023
  • 6 replies

I am new and I am testing the Community Edition.

I created my first bot, and when I wanted to run it, it asked me to download the agent.

I downloaded and installed the agent, but when I run it I get the image error.

I don't know how to continue, I followed all the steps correctly.

Any idea? 

Thx and regards,

6 replies

Userlevel 5
Badge +14

@Sarpione please check attached document

Userlevel 5
Badge +9

@Sarpione ,

The device is not registered  properly. Check in the Control-Room→ Manage→ Devices the devices status. It should be active. 

Let us know the device status.



I reviewed the document and I do not have any of these problems.

In Devices I don't see any of them, as shown in the image.



I have the bot installed on my pc, but when I run it, I get the error shown above.




Userlevel 5
Badge +9


Kindly add the device using the option below.


Let us know if you have any message.


Userlevel 6
Badge +16

Hi @Sarpione 

Checkout below tutorial on setting up bot agent and completing device registration before running your first bot.


@Sarpione hi,

I am having the same problem? If you solved your problem, can you tell me how you did it?