Device appears to be connected but cant select it from the dropdown
https://drive.google.com/file/d/16zc78c3-XzXrie_44FEqpRdPOA0yxGfX/view?usp=sharing/a>
User info appear but cant view details
I have reinstalled & restarted service, I have moved to another device too but same problem.
+15
Hi @Somesh Banerji ,
Refer to this Knowledge Article and you can try with the below options,
1) Go to Devices -- My Devices -- and remove the device
2) Go to Control Panel -- Services-- Restart the Bot Agent Service
3) login into A2019/A360 and try to run
Thanks!
Hi @Somesh Banerji ,
Could you try below steps,
Hello @Somesh Banerji If the above suggestions doesnt help, you may look into the Nodemanager.log file fro the Botagent Vm to find the because of the issue. Nodemanager.loge default location is C:\ProgramData\AutomationAnywhere\BotRunner\Logs\Node_Manager.log
I deleted the Device from the Control Room & Uninstalled the Agent & deleted the AA-DB.trace file before reinstalling the Agent. Then I tried to reconnect the local device but stuck at....
The Node_Manager.log has the following errors...
(Configuration.java:166) - Loading properties from C:\Program Files\Automation Anywhere\Bot Agent\config\nodemanager.properties
2022-Mar-23 Wed 12:11:16.636 ERROR [main] - com.automationanywhere.nodemanager.Configuration - {} - <init>(Configuration.java:170) - Could not load properties from C:\Program Files\Automation Anywhere\Bot Agent\config\nodemanager.properties: C:\Program Files\Automation Anywhere\Bot Agent\config\nodemanager.properties (The system cannot find the file specified)
2022-Mar-23 Wed 12:11:16.645 INFO [main] - com.automationanywhere.nodemanager.Configuration - {} - reloadRegistrationProperties(Configuration.java:204) - Error reading property file registration.properties: C:\WINDOWS\system32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties (The system cannot find the file specified)
2022-Mar-23 Wed 12:11:16.647 INFO [main] - com.automationanywhere.nodemanager.Configuration - {} - <init>(Configuration.java:177) - File watcher is not enabled.
2022-Mar-23 Wed 12:11:17.653 INFO [main] - com.automationanywhere.nodemanager.service.impl.CacheDataAccessServiceImpl - {} - upgradeIfRequired(CacheDataAccessServiceImpl.java:79) - LOCAL_PATH_LENGTH is :4096 no upgrade required
Instead deleting some files, rename the Automation Anywhere folder from "C:\Windows\System32\config\systemprofile\AppData\Local\" and try reinstalling the Botagent
Deleted all folders, Reinstalled the Agent but its still the same.
Can this be a server side profile config issue?
https://drive.google.com/file/d/16zc78c3-XzXrie_44FEqpRdPOA0yxGfX/view?usp=sharing
You may validate the Websocket connectivity from Botagent machine following the article below. Enabling WSS protocol is mandatory to establish the connectivity between CR and Botagent.
https://apeople.automationanywhere.com/s/article/How-to-validate-Websocket-connection
URL you shared did not work but I used a 3rd party web service to test & WSS may not be the problem.
Nodemanager.loge:-
https://drive.google.com/file/d/1pqE03ONq445E4tHicF1cyjHKOh0dnGXv/view?usp=sharing/p>
Did not find any solution so switched to Microsoft Power Automate & its working faster too.
I knew AA could not be my long term solution with frequent Control Room outages & delay in starting the bot...so was always ready to switch but was hesitant because of the effort involved.
It was not difficult & I am glad that I finally switched.
If you are a single user with small but important tasks on AA Community edition start building a back up on PA & switch in time.
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