Bot Stuck Connecting to device

Hello community.

I´m having issues when running my scheduled bots. I have no idea what´s happening, the progress always stays like Connecting to device: 

I´ve already restart the Automation Anywhere Bot Agent from Services and remove the GlobalCache from this folder: C:\ProgramData\AutomationAnywhere\GlobalCache

I´ve also tried to run the bot manually but it stays the same. 

Also the other scheduled bots don´t run because of this. 

Any suggestions?