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hector.olivos
Cadet | Tier 2
June 22, 2023
Question

Bot Stuck Connecting to device

  • June 22, 2023
  • 1 reply
  • 342 views

Hello community.

 

I´m having issues when running my scheduled bots. I have no idea what´s happening, the progress always stays like Connecting to device: 

 

I´ve already restart the Automation Anywhere Bot Agent from Services and remove the GlobalCache from this folder: C:\ProgramData\AutomationAnywhere\GlobalCache

 

I´ve also tried to run the bot manually but it stays the same. 

Also the other scheduled bots don´t run because of this. 

 

Any suggestions?

1 reply

rbkadiyam
Premier Pathfinder | Tier 7
rbkadiyam
Premier Pathfinder | Tier 7
June 23, 2023

@hector.olivos  please login into runner device, login control room with bot id → click on username  Left down corner → click it → my settings → device → update user name and password (make sure user name is domain\username )

Ramesh B Kadiyam
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