AA 360 recorder capture misaligned

I’ve been having troubles with a recorder being unable to detect the right location of the window I’m working on, I’ve checked edge resolution and chrome resolution since the same bot has been working on both browsers, I also checked the resolution and seems correct, it happened out of the sudden since this solution have been working for the past month with no major issues and this occurred about a week ago and I have not been able to fix it. help please. any ideas?