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Cadet | Tier 2
October 3, 2024
Question

Website is not loading - Sign Ups for Certification

  • October 3, 2024
  • 16 replies
  • 159 views

I am trying to sign up for the Advanced Certification. The website just shows a loading circle graphic when I click on the “Certify for $5” button. It has been like this for me for over a week. I’ve tried different browsers and different computers.

    16 replies

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    October 3, 2024

    After you click that button, the next step the system is asking for is for you to log in. Try logging into the Pathfinder or University site first, then clicking that button. I’m not sure why you aren’t seeing the login pop-up message.

    KS10Author
    Cadet | Tier 2
    October 3, 2024

    Hi Aaron, I’ve tried both ways. Logged in first then tried clicking the button. Or click that button and login through the popup. But after that, the site spins

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    October 3, 2024

    This is what the page should look like…
     

    On this page are elements from m.stripe.com, m.stripe.network, js.stripe.com, assets.tia-ai.com, rsms.me, fast.wistia.com, fast.tia-ai.com, and upskill.automationanywhere.com.

    Make sure that your firewall/ad blocker allows these domains through.

    KS10Author
    Cadet | Tier 2
    October 3, 2024

    I don’t know what’s going on - I’ve tried my phone, personal PC, work PC - with and without adblockers, VPNs on and off, in my office/ at home. Still not working. Located in the US.

     

     

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    October 3, 2024

    Very, very odd. Maybe bring up the developer tools in your browser (typically F12) and select Network and reload the page. That will show you what is and isn’t loading…
     


    This is a screen shot from Chrome on my work computer. I don’t have Chrome locked down like I have Firefox locked down. Even so, there are elements that didn’t load in Chrome. This could be from my firewall. If you’re using a third-party DNS, maybe consider temporarily changing that to 8.8.8.8 and see if that works.

    KS10Author
    Cadet | Tier 2
    October 3, 2024

    Changing the DNS was a no go :(

     

    Here’s my F12 - nothing loaded? Not sure how to read this

     

     

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    October 3, 2024

    Could you leave that network panel up and refresh the page please?

    KS10Author
    Cadet | Tier 2
    October 3, 2024

    That is the panel after I’ve refreshed the page

    KS10Author
    Cadet | Tier 2
    October 3, 2024

    Wait, it was on the MEDIA tab. Here’s the ALL tab:

     

     

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    October 3, 2024

    At this point, I would recommend trying a computer at a nearby library. This isn’t a cheeky response, it’s honest. There’s something interfering with this page and I can’t figure out what.

    If you’re able to complete the purchase on the library computer, it will be part of your account and you should be able to take the Advanced Certification at any time including on your work or home computer.

    I’m sorry I don’t have a better idea for you, but I haven’t seen this elsewhere.