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Saranya.S6
Cadet | Tier 2
October 23, 2024
Solved

Document Extraction got stuck at process document extraction

  • October 23, 2024
  • 9 replies
  • 295 views

Hi, 

I am using https://aa-devx-sbx.cloud.automationanywhere.digital/ portal login as part of Automation camp program and created learning instance.

When I am trying to run the “Process Document” action by uploading test Invoice, the request is still in Queue for more than 1 hour, I have tried restarting BOT Agent but no luck, please help me on this.

    Best answer by Vatsy

    Hi @Saranya.S6,

    I faced the same issue. Please navigate to Manage → Packages and refresh it to see if all the packages related to Document Automation and OCR are updated and downloaded. The download takes time as per your internet speed. Mine took almost 1.5 hours after which the Bot Agent automatically processed the pending queue items.

     

    Regards,
    Vatsal

    9 replies

    S
    Saranya.S6Author
    Cadet | Tier 2
    October 23, 2024

    Request is still pending as per attached screenshot 

    Vatsy
    Most Valuable Pathfinder
    VatsyMost Valuable PathfinderAnswer
    Most Valuable Pathfinder
    October 23, 2024

    Hi @Saranya.S6,

    I faced the same issue. Please navigate to Manage → Packages and refresh it to see if all the packages related to Document Automation and OCR are updated and downloaded. The download takes time as per your internet speed. Mine took almost 1.5 hours after which the Bot Agent automatically processed the pending queue items.

     

    Regards,
    Vatsal

    Vatsal Mehta - Ideate. Automate. Innovate. - LinkedIn URL: https://www.linkedin.com/in/vatsalmehta18
    S
    Saranya.S6Author
    Cadet | Tier 2
    October 23, 2024

    Thank you Vatsal

    I checked the packages which looks fine with latest version, as you said may be it will take more time to process the pending request, I will run it again and wait for few hours.

      Aaron.Gleason
      Automation Anywhere Team
      Aaron.Gleason
      Automation Anywhere Team
      October 23, 2024

      Several things can affect the initial extraction. Slow internet (as it is downloading ~3GB of packages) and slow CPU (as it has to decompress those packages after downloading).

      Once you get over the first extraction, subsequent extractions happen quickly.

      On my system with very fast internet and a very fast CPU, I see about a 15 minute delay on the first extraction. Subsequent extractions are instantaneous.

        R
        Rachel101886
        October 23, 2024

        Mine took close to 2 hours, even though I have a fast internet.

          S
          Saranya.S6Author
          Cadet | Tier 2
          October 24, 2024

          It took 4 hours to complete the first extraction, thanks all.

            Micah.Smith
            Automation Anywhere Team
            Micah.Smith
            Automation Anywhere Team
            October 24, 2024

            It took 4 hours to complete the first extraction, thanks all.

            It should be WAYYYYY shorter with all subsequent extractions. It just has to download all the required packages/models when it first runs

              A
              Aswin.S1
              Cadet | Tier 2
              March 20, 2025

              is there any url that i need to whitelist? I am trying this in a VM for first time at its failing in first few mins only. i believe its not able to download the package 

                Micah.Smith
                Automation Anywhere Team
                Micah.Smith
                Automation Anywhere Team
                March 20, 2025

                Check your programdata directory on your bot runner device. There’s an automation anywhere directory where all of your packages are downloaded… check the size of it, if its still growing, that means that packages/dependencies are still downloading.

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