Facing Object reference error while running Outlook metabot

  • 10 August 2021
  • 4 replies

After migrating outlook metabot to A360, Bot is throwing error while executing 'Select Account' function.

The pre-functions like Launch Outlook, select profile runs fine, post that the 'GetAccountInformation/SelectAccount' throws error as "[error]:System.NullReferenceException: Object reference not set to an instance of an object.

  at OutlookWrapper.OutlookWrapper.GetAccountInformation()"

(The same works well in AAv11)

Any suggestions to rectify the same?

4 replies

Userlevel 4
Badge +8



If you are using One outlook account to fetch the email then you can achieve it without a meta bot

I believe you are using A360, If yes means please use Email Actions->Drag the Connect Action from Email Package->Select the Outlook


When we choose the outlook in the email connects action it will connect automatically to configured to your local account.


Note : Using the A360 meta bot is not required.

Hi @Tamil Arasu​ 


There is only one profile and one account configured, since these are pre-requisite functions(i.e. select account) to be performed to fetch outlook mails, using it

Userlevel 4
Badge +8



Can you please confirm how many profiles/accounts are connected single mailbox?

you are trying to select the account. is it correct?


@SNEHAVS were you able to solve the problem?